Customer Service
At Capitalize Bank, we're committed to providing exceptional customer service. We understand that sometimes you need a little help, and we're here to make it as easy as possible to find the answers you need. Explore our resources below, from frequently asked questions to direct contact options, to get the support you deserve.
Frequently asked questions
Here are some of the most common questions our customers ask. We've compiled these to give you quick access to the information you need, empowering you to manage your banking with ease.
How do I open a new account?
Opening a new account with Capitalize Bank is simple and can be done entirely online. Visit our accounts & services page to explore your options and start your application today. You'll need some basic personal information and identification.
What are the current interest rates?
For the most up-to-date information on interest rates for our various accounts and services, please refer to our rates & fees page. We strive to offer competitive rates to help you grow your savings.
How can I report a lost or stolen card?
If your card is lost or stolen, it's crucial to report it immediately. Please visit our security & fraud page for instructions on how to secure your account and contact us for immediate assistance. You can also call us directly at [[phonenumber]].
How do I transfer funds?
You can easily transfer funds between your Capitalize Bank accounts or to external accounts through our secure online banking portal or mobile app. Log in to your account, navigate to the 'transfers' section, and follow the simple steps. For international transfers, additional information may be required.
What are your banking hours?
As an online bank, our digital services are available 24/7 for your convenience. For direct assistance with a representative, please see the 'Get in touch' section below for our chat, phone, and email hours of operation.
How can I update my personal information?
You can update most of your personal information, such as your address or phone number, by logging into your online banking account. For changes to your name or other sensitive information, please contact our customer service team, as additional verification may be required for your security.
Need a quick answer?
Before reaching out directly, explore these self-service options to get immediate answers to your questions, anytime, anywhere. Our goal is to empower you with the tools to manage your banking efficiently.
Our FAQs page
Our dedicated FAQs page is a comprehensive resource designed to address a wide range of common inquiries. It's updated regularly with the latest information to help you find solutions quickly without needing to wait for assistance.
Virtual assistant
Our intelligent virtual assistant is available 24/7 to help you navigate our website and find information. Just type your question into the chat window, and our assistant will guide you to the relevant resources or provide an immediate answer if available.
Online banking guides
We offer detailed online guides and tutorials within your banking portal, covering everything from setting up bill payments to managing your account settings. These step-by-step instructions are designed to help you make the most of our digital services.
Get in touch
If you prefer to speak with someone directly, we offer several convenient ways to reach our customer service team. Our dedicated representatives are ready to assist you with any questions or concerns you may have.
Live chat
Connect with a customer service representative in real-time through our live chat feature. This is ideal for quick questions and immediate support. Available Monday - Friday, 8:00 AM - 6:00 PM EST.
Phone support
Speak directly with one of our friendly and knowledgeable customer service agents by calling us at [[phonenumber]]. Available Monday - Friday, 8:00 AM - 7:00 PM EST, and Saturday, 9:00 AM - 3:00 PM EST.
Email us
For non-urgent inquiries or detailed requests, you can send us an email at [[email]]. We aim to respond to all email inquiries within 24-48 business hours.
We're here for you
At Capitalize Bank, your satisfaction is our priority. Whether you're opening a new account, managing your finances, or need assistance with a specific transaction, our team is dedicated to providing you with reliable and efficient support. We value your trust and are committed to helping you achieve your financial goals. Thank you for banking with us.